Article 1 – Preamble

1.1. Identification of the seller

Rêve de Loire, Sole Trader, registered with the Blois Trade and Companies Register under number 912 388 238, with its registered office at:

25 rue de Meuves – 41150 Veuzain-sur-Loire

Telephone: 06 38 02 32 00

Email: contact.revedeloire@gmail.com

Website: www.revedeloire.com

Hereinafter referred to as “the Host”.

1.2. Purpose

These general terms and conditions are intended to define the rights and obligations of the parties in the context of the rental by the Host of a gîte and bed & breakfast accommodation, intended for persons qualifying as consumers or non-professionals within the meaning of the Consumer Code or as travellers within the meaning of the Tourism Code, and having the legal capacity to contract (hereinafter referred to as “the Client(s)”).

1.3. Definitions

Client: natural or legal person who enters into a contract with the Host under these general terms and conditions of sale.

Service: rental service for a gîte / bed & breakfast, which is neither a tourist package, nor a travel service or tourist service within the meaning of Article L.211-2 of the Tourism Code.

Online contract: contract concluded in the context of purchasing service(s) on the Host’s website.

Durable medium: any instrument enabling the consumer or the Host to store information personally addressed to them in order to be able to refer back to it at a later date for a period of time adequate for the purposes for which the information is intended, and which allows the identical reproduction of the information stored (Article L. 121-16 of the Consumer Code).

Article 2 – Content and scope of application

These general terms and conditions of sale apply as of right to the rental of a gîte / bed & breakfast by the Host.

Any order or purchase implies unreserved acceptance of these general terms and conditions of sale, which take precedence over all other conditions, except those expressly accepted by the Host and set out in the booking contract.

The Client declares that they have read and accepted these general and specific terms and conditions of sale prior to their booking and the conclusion of the contract.

Article 3 – Pre-contractual information

The Client acknowledges having received, prior to placing their order and/or concluding the contract, in a legible and comprehensible manner, these general and specific terms and conditions of sale and all the information listed in Article L. 221-5 of the Consumer Code.

Article 4 – Price

4.1. Final price and additional taxes

The final price is quoted in euros, inclusive of all taxes (VAT included), per person or as a package in the case of groups. It may be calculated according to the number of participants.

The price includes the items stated in the contract. It includes:

• Gîte: bed linen, bath towels, water, electricity, gas.
• Bed & Breakfast: breakfast, bed linen, bath towels, cleaning, water, electricity, gas.

Unless stated in the contract, it does not include:

• Tourist tax,
• Pre- and post-journey transfers,
• Single room supplement,
• Local transport,
• Optional insurance,
• Personal expenses.

4.2. Payment terms

The Client guarantees to the Host that they hold any authorisations that may be required to use the payment method chosen when confirming the contract.

The Host reserves the right to suspend all booking management and all provision of services in the event of refusal of authorisation for payment by bank card by officially accredited organisations, or in the event of non-payment of any amount due under the contract.

Payments made by the Client will only be considered final once the amounts due have been effectively received by the Host.

Accepted payment methods:

• Bank cheque,
• Bank transfer,
• Cash,
• Bank card.

Article 5 – Bookings

The Host offers an offline remote booking system (by telephone), an online booking system (email, website) and an on-site booking system. Information appearing on the website is not contractually binding and is for information purposes only.

The balance of the total price as well as the tourist tax are to be paid on the day of arrival.

For the gîte, a rental contract is sent to the Client by email. The Client’s signature of the contract is mandatory. They must return a signed copy of the contract by post or email within 7 days of the date of receipt.

The rental concluded between the parties to this agreement may under no circumstances benefit, even partially, any third party, whether natural or legal persons, without the Host’s written consent. Any breach of this provision could result in the immediate termination of the Service at the Client’s fault, with the rental price remaining definitively due to the Host.

Article 6 – Property inspection – gîte

The Client must arrive on the date and at the time stated in the contract. In the event of a late or delayed arrival, the Client must notify the Host as soon as possible.

An inventory is drawn up jointly and by mutual agreement between the Client and the Host or their representative upon arrival and departure from the gîte. The inventory of furniture and various equipment is carried out at the beginning and end of the stay by the Host or their representative and is signed by both parties.

The cleanliness of the property upon the tenant’s arrival must be noted in the property inspection report. Cleaning of the premises is the tenant’s responsibility during the rental period and before departure (unless the end-of-stay cleaning option has been selected, which does not include washing up). If the property is not returned clean, the end-of-stay cleaning fee will be deducted from the security deposit.

Article 7 – Conditions of occupancy

The rental of a gîte / bed & breakfast is subject to the following terms and conditions, which the Client undertakes to comply with and fulfil:

• To use the premises solely for residential purposes; any commercial, professional or industrial activity is strictly prohibited. The Client acknowledges that the premises covered by the contract are rented solely as temporary and leisure accommodation.
• To refrain from disposing of objects liable to block the pipes into the washbasins, baths, bidets or kitchen sinks; failing which, the Client will be liable for the costs incurred in restoring these facilities to working order.
• To enjoy the rented premises peacefully and in particular to avoid any noise, odours or activities likely to cause a nuisance to neighbours, whether caused by themselves or by the occupants under their responsibility.
• With regard to the maintenance of the furniture and movable items included in the rental, the tenant must keep them in good condition and return them in the same state at the end of the rental period, except for deterioration and wear resulting from normal use.
• The Client does not under any circumstances benefit from a right to remain in the premises.
• The rented premises have a defined capacity as stated on the booking confirmation. If the number of persons arriving exceeds the defined capacity, the Host may refuse the additional persons and/or terminate the contract.

Article 8 – Security deposit – gîte

Upon the Client’s arrival at the premises, a security deposit, the amount of which is stated in the contract, is required by the Host.

After the joint property inspection upon departure, this deposit is returned, minus the cost of any necessary restoration work if damage has been noted.

Article 9 – Subletting

The tenant is strictly prohibited from subletting the furnished rental to any third party not provided for in the booking contract.

Article 10 – No right of withdrawal

Article L. 221-28 of the Consumer Code provides that the right of withdrawal cannot be exercised for contracts for accommodation services other than residential accommodation, transport of goods, car hire, catering or leisure activities that must be provided on a specific date or during a specific period.

The Host invokes this absence of a right of withdrawal and states that, for all services falling within the scope of Article L. 221-28 or L. 221-2 of the Consumer Code, the Client will have no right of withdrawal.

Article 11 – Early termination of stay

In the event of early termination of the stay by the tenant, and where the owner’s liability is not called into question, the rental price shall remain due to the owner.

No refund will be made, except for the security deposit under the conditions set out above (Article 8) and the tourist tax pro rata to the number of nights cancelled.

Article 12 – Cancellation of contract

12.1. Cancellation by the Client

The Client may cancel the contract at any time before the start of the service. For the cancellation to be valid, they must notify the Host by email or by post.

In this case, the Host will request the Client to pay cancellation fees and may retain all or part of the deposits or balance already paid, in accordance with the following schedule:

• If the cancellation occurs at least 14 days before the start of the stay, the deposit will be refunded in full.
• If the cancellation occurs less than 14 days before the start of the stay, the deposit is retained by the owner.

These cancellation fees will not be payable if the contract is cancelled following a force majeure event having significant consequences on the performance of the contract. In this case, the Host will refund all payments made in full (supporting documents to be provided).

12.2. Cancellation by the Host

In the event of cancellation of the contract by the Host, the same amounts as those payable in the event of cancellation by the Client will be payable by the Host, except in the case of force majeure or non-compliance by the Client with the obligations arising from this contract (non-payment of the balance within the deadline, lack of insurance, etc.).

Article 13 – Protection of personal data

13.1. Data collected

In the course of its activities, the Host implements and operates personal data processing relating to Clients. In this context, the Host collects the following data:

• First name, surname, title, postal address, email address, telephone number, household composition, particulars noted in the contract, payment details.

13.2. Purpose

The collection of these personal data is essential for the performance of the contract; should the Client refuse to provide them, they may encounter difficulties in the performance of the service, for which the Host cannot be held liable.

These data are collected for the sole purpose of managing the Host’s clientele in the context of the conclusion and performance of the contract, based on the Client’s consent.

The purposes include:

• Identification of persons using and/or booking services.
• Formalisation of the contractual relationship.
• Provision of services booked with the Host.
• Management of contracts and bookings (including room allocation and management of transfers).
• Accounting, in particular management of Client accounts and monitoring of the Client relationship.
• Processing of operations relating to Client management.
• Commercial communications, prospecting and engagement.

13.3. Persons authorised to access the data

The persons authorised to access the data collected within the Host’s organisation are:

• The Host’s employees and partners involved in the services requested by the Client.
• Where applicable, the Host’s subcontractors involved in the delivery and/or administration of the services.

13.4. Data retention

Personal data collected are retained for the legally required period relating to the purpose of the processing, and for a maximum of 5 years.

The Host implements organisational, technical, software and physical measures to protect personal data against alteration, destruction and unauthorised access. However, as the internet is not a completely secure environment, the Host cannot guarantee the security of the transmission or storage of information on the internet.

13.5. Rights of the data subject

Under applicable personal data regulations, each user has the following rights:

• The right to enquire, access, modify, object to and rectify, on legitimate grounds, the collection and processing of their personal data.

These rights may be exercised by writing a signed letter to the data controller, accompanied by a copy of proof of identity.

The Client may also lodge a complaint with the CNIL (https://www.cnil.fr).

13.6. Amendment of this clause

The Host reserves the right to make any amendments to this clause. In the event of an amendment, the Host undertakes to publish the new version on their website and to inform users by email at least 15 days before the date of effect.

13.7. Opt-out from telephone marketing

The Client may register on the telephone marketing opt-out list via the website: http://www.bloctel.gouv.fr.

Article 14 – Insurance – gîte

The Client is responsible for any damage caused by their actions. They are required to be covered by a holiday home insurance policy for these various risks. Proof of insurance will be requested upon their arrival at the premises.

Article 15 – Force majeure

Any event beyond the control of the Parties, which could not reasonably have been foreseen at the time of conclusion of the contract and whose effects cannot be avoided by appropriate measures, is considered to prevent the performance of the obligor’s obligation and results in the suspension of the contract.

The Party invoking such circumstances must immediately notify the other party of their occurrence as well as their cessation.

Article 16 – Dispute resolution

These general terms and conditions are governed by French law, both as regards substantive rules and procedural rules.