Privacy Policy

Last updated: 22 November 2024

Introduction

This privacy policy describes how Rêve de Loire, owned by Nathalie LECOFFRE, collects, uses and protects the personal data of users visiting the website https://revedeloire.com. It complies with the General Data Protection Regulation (GDPR) and applicable French legislation.
By using this site, you accept the terms of this policy.

Data Controller

The data controller for personal data is:
Name: Nathalie LECOFFRE
Address: 25 Rue de Meuves, 41150 Veuzain-sur-Loire, France
Email: contact.revedeloire@gmail.com
Telephone: 06 38 02 32 00

Data Collected

  1. Personal data provided by the user:

    • Contact form: name, first name, email address, telephone number, message.

    • Bookings: information necessary for managing your stay (contact details, booking dates, preferences).

  2. Data collected automatically:

    • IP address.

    • Browser type, operating system.

    • Pages viewed, time spent on the site, clicks.

  3. Cookies and similar technologies:
    Detailed information on cookie use is available in the Cookie Policy.

Purposes of Data Processing

The collected data is used for:

  • Providing requested services: managing bookings and contact form requests.

  • Improving user experience: anonymous statistical analysis of visits.

  • Complying with legal obligations: administrative and accounting management.

  • Managing cookie consent: customising preferences.

Legal Basis for Processing

We collect and use your data only if:

  • You have given your explicit consent (e.g., by submitting a form or accepting cookies).

  • Processing is necessary for the performance of a contract (e.g., a booking).

  • Processing meets a legal obligation or our legitimate interest.

Data Sharing

Your data is never sold to third parties.
It may be shared only with:

  • Service providers: for payment management (Stripe) or site hosting (OVHcloud).

  • Legal authorities: if required by law.

Retention Period

  • Booking-related data: kept for 5 years after the end of the contractual relationship.

  • Contact form data: kept for 1 year after the last interaction.

  • Cookies: in accordance with the periods specified in the Cookie Policy.

Your Rights

Under the GDPR, you have the following rights:

  • Access: obtain a copy of your personal data.

  • Rectification: correct your data in case of error.

  • Erasure: request deletion of your data in certain cases.

  • Restriction: temporarily limit the processing of your data.

  • Portability: receive your data in a structured format.

  • Objection: refuse processing of your data for legitimate reasons.

  • Withdrawal of consent: withdraw your consent at any time.
    To exercise these rights, contact us at contact.revedeloire@gmail.com. In case of dispute, you may lodge a complaint with the CNIL (www.cnil.fr).

Data Security

We implement technical and organisational measures to protect your data against:

  • Unauthorised access.

  • Accidental loss or alteration.

Cookies

For more information on cookie use, see our Cookie Policy.

Changes to This Policy

This policy may be updated at any time to reflect legislative or technical changes. We invite you to check this page regularly.

Contact

For any questions regarding this privacy policy:
Email: contact.revedeloire@gmail.com
Telephone: 06 38 02 32 00
Address: 25 Rue de Meuves, 41150 Veuzain-sur-Loire, France